Refund and Cancellation Policy

Last updated 5 November 2026

VOICEx: 30-day money-back guarantee. If you are not happy with VOICEx, you can ask for a full refund within 30 days of any payment, for any reason. No questions asked.

VOICEx subscriptions

Refunds. A full refund of any VOICEx payment, if you ask within 30 days of it.
Free trials. You are not charged during a free trial. Cancel before it ends and you pay nothing. If the trial turns into a paid subscription, the 30-day guarantee applies to that first payment as well.
Cancelling. Cancel at any time by email or from your dashboard. Cancelling stops future payments: the service keeps working until the end of the period you have paid for, and you will not be charged again. Cancelling does not stop you from asking for a refund within 30 days of a payment.

Foundry builds, Studio licences and Kin plans

Cancellation and refunds follow the order form, statement of work or licence you signed with us.
Where it says nothing about them: you can cancel a project or licence by email at any time; we refund in full any amount you paid for work we have not started or a licence period that has not begun, and we invoice only for work completed up to the cancellation.
Kin plans are monthly: cancel at any time, effective at the end of the month you have paid for. If you ask within 7 days of a payment, we refund it in full.

How to ask for a refund or cancel

Email contact@thinkingdbx.com or call +91 99879 41993 (Monday to Friday, 10:00 to 18:00 India time (IST)), with the email address you used and, if you have it, the invoice number. We confirm your request within 2 business days.

When the money arrives

Approved refunds are paid back to the payment method you used, through Razorpay, within 5 to 7 business days of approval. Your bank or card issuer may take a few more days to show it. A refund to an international card is made in the currency you paid in, so the amount on your statement can differ slightly because of exchange rates.

Your rights

This policy does not affect any rights you have under the law where you live.

Contact

ThinkingDBx Private Limited. Email contact@thinkingdbx.com, phone +91 99879 41993 (Monday to Friday, 10:00 to 18:00 India time (IST)). See all our details on the contact page.