Terms of Service

Last updated 5 November 2026

1. Who we are

This website and our products are run by ThinkingDBx Private Limited ("thinkingdbx", "we", "us"), a company incorporated in India (GSTIN 36AAMCT4502D1ZJ), with its registered office at Survey No. 6, 2/91/20, Leeway MR Prime, Kondapur, Serilingampally, K.V. Rangareddy, Telangana 500084, India, and its office at T-Hub 2.0, Plot No 1/C, Sy No 83/1, Raidurgam Panmaktha, Hyderabad Knowledge City, Serilingampally, Hyderabad, Telangana 500081, India. When you buy from us, your contract is with ThinkingDBx Private Limited.

2. What these terms cover

These terms cover your use of thinkingdbx.com and its subdomains, and everything you buy from us:

• VOICEx, our AI phone agent for pizza shops, sold as a monthly subscription (sections 6 to 10 add the terms that apply to it);
• Foundry model builds, Studio licences and Kin plans, which are also governed by the order form, statement of work or licence you sign with us. Where that signed document and these terms differ, the signed document applies.

3. Accepting these terms

By using our website, starting a trial, placing an order or paying an invoice, you agree to these terms on behalf of yourself or the business you act for. If you keep using our services after we change these terms (see section 21), you agree to the changed terms. Our products are for businesses; please buy only for a business you own or are authorised to act for.

4. Prices, invoices and payment

• Prices. Prices are shown on our pricing page and product pages, or in the quote or order form we send you. VOICEx is priced in Canadian dollars; other products in the currency of your quote.
• Taxes. For customers in India, GST is added where it applies. Customers outside India are responsible for any taxes due in their own country (for example by reverse charge), unless the law requires us to charge them.
• Payment. Payments are processed by Razorpay, our payment gateway. We never see or store your full card number; Razorpay handles card details under its own security standards (PCI DSS). You can pay by card (including international cards), UPI, net banking or bank transfer, as offered at checkout or on your invoice.
• Invoices. We send a tax invoice from ThinkingDBx Private Limited for every payment.

5. Delivery and support

All our products are delivered online; nothing is shipped. How and when each is delivered is set out in our shipping and delivery policy. For help, email contact@thinkingdbx.com or call +91 99879 41993 (Monday to Friday, 10:00 to 18:00 India time (IST)). We reply to every message within one business day.

6. VOICEx: the service

VOICEx answers your business's phone calls with an automated assistant. It takes orders, answers questions from the menu, prices and policies you give us, looks up returning customers, sends orders to your order screen, a text message or a connected point-of-sale system, and puts callers through to your staff when they ask for a person. You set up your menu, deals, hours and order connections yourself in the dashboard (a menu can be imported from a photo or a PDF), and onboarding help by email is included with every plan.

7. VOICEx: subscriptions

• Billing. Subscriptions are billed monthly in advance, per shop, and renew automatically each month until you cancel.
• Free trial. Where a plan includes a free trial, you are not charged during the trial. If you do not cancel before the trial ends, your subscription starts and the first month is billed.
• Founding price. A founding-shop price is fixed for the first 12 months of your subscription. After that the standard price applies, and we will tell you at least 30 days before your price changes.
• Price changes. We will give you at least 30 days' notice by email before any change to the price you pay. The change applies from your next billing date after the notice period.
• Cancelling. You can cancel at any time by emailing us or from your dashboard. Cancellation takes effect at the end of the billing period you have paid for, and you will not be charged again.
• Failed payments. If a payment fails, we will tell you and try again. If it still cannot be collected, we may suspend the service after telling you by email.
• Refunds. You can ask for a full refund within 30 days of any VOICEx payment, for any reason; see our refund and cancellation policy.

8. VOICEx: your account

• Give us accurate information about you and your business, and keep it up to date.
• Keep your login details and two-factor codes private. You are responsible for what happens under your account and for the staff you give access to.
• Tell us straight away at contact@thinkingdbx.com if you think someone has got into your account.

9. VOICEx: your responsibilities as a business

• You are responsible for the menu, prices, hours, deals, delivery area and policies you give VOICEx, and for keeping them current. The assistant answers from what you give it.
• You are responsible for preparing, delivering and charging for the orders your customers place, and for your dealings with your customers.
• VOICEx tells every caller that they are speaking with an automated assistant and that the call may be transcribed. Do not ask us to remove these notices where the law requires them, and follow the laws on call recording, consumer protection and privacy that apply to your business.
• You are responsible for forwarding your phone number to VOICEx with your phone company, and for the cost of that forwarding.

10. VOICEx: not for emergencies

VOICEx is not an emergency service and must not be used to answer or route emergency calls. It does not connect callers to 911 or any other emergency number.

11. Acceptable use

You must not use our products or website, or let anyone else use them, to:

• break any law, or help anyone else do so;
• commit fraud, deceive or impersonate anyone, or make spam, robocalls or unsolicited marketing calls;
• infringe anyone's intellectual property or privacy rights;
• harass, threaten or abuse anyone, or produce hateful, violent or sexual content;
• interfere with the security or operation of our services: no malware, probing or scanning, scraping, load testing, reverse engineering, or attempts to get around access controls or usage limits;
• try to make an AI assistant or model say or do things these terms forbid, or get around its safeguards ("jailbreaking");
• collect payment card numbers, passwords or other sensitive information through the VOICEx assistant;
• answer calls with VOICEx for any business other than the one your subscription is for.

12. AI output

Our products use speech recognition and AI language models. They can mishear, misunderstand or make mistakes. In VOICEx, prices, taxes and totals are worked out by our software from your menu, not made up by the AI, and the assistant reads each order and its total back to the caller and places it only after the caller agrees. Even so, we do not promise that every answer or order will be correct, and you should check orders before you prepare them. You can read every call in your dashboard. We may review call transcripts to run the service, fix mistakes, keep it secure and enforce these terms, and we may stop the assistant from producing content that breaks them.

13. Your data

Your data stays yours: for VOICEx, your menu, orders, customer records and call transcripts. We use it only to provide, secure and improve our services for you, as described in our privacy policy. When we handle the personal information of people who call your business, we do so on your behalf as your service provider. We do not sell your data or your customers' data. VOICEx call transcripts are deleted after 90 days. When your subscription ends, we will give you an export of your orders and customers if you ask within 30 days; after that, we delete your service data, except records we must keep by law (such as billing records).

14. Intellectual property

We own our products, including their software, AI models, voices, designs and documentation, and all intellectual property rights in them, except what a signed agreement transfers to you (for example, the model weights delivered in a Foundry build). While your subscription or licence is active, we give you a non-exclusive, non-transferable right to use the product for your business under these terms. You keep all rights in your business name, logo, menu and data, and you give us permission to use them only to provide the service to you. If you send us ideas or feedback, we may use them without owing you anything. If you believe something on our services infringes your rights, email contact@thinkingdbx.com and we will look into it and remove it where appropriate.

15. Availability

We work to keep our services running and to fix problems quickly, but we do not promise that they will be uninterrupted or free of errors. VOICEx depends on phone carriers, hosting and other providers outside our control, and we sometimes need to do maintenance. Where your phone line is set up for it, calls ring your shop as usual when VOICEx cannot take them.

16. Suspension and termination

You can stop using a subscription and cancel at any time. We may suspend or end your access, after telling you where we reasonably can, if you materially break these terms, do not pay, put our services or other people at security or fraud risk, or repeatedly or seriously break the acceptable use rules. If we end your subscription without cause, we will refund the unused part of the period you have paid for.

17. Liability

To the extent the law allows, our services are provided "as is", and we are not liable for indirect or consequential losses, or for lost profits, lost orders or lost business. To the extent the law allows, our total liability to you for anything arising from a product is limited to the fees you paid us for it in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have under consumer protection law.

18. Disputes

If something goes wrong, please contact us first at contact@thinkingdbx.com or +91 99879 41993; we will try to resolve it within 30 days. If we cannot, these terms are governed by the laws of India, and the courts at Hyderabad, Telangana have jurisdiction, without taking away any protection given to you by the mandatory laws of the place where you are based. Payment disputes can also be raised with your card issuer or bank under its rules.

19. Refunds, delivery and privacy

Our refund and cancellation policy, shipping and delivery policy and privacy policy are part of these terms.

20. Contact

ThinkingDBx Private Limited. Email contact@thinkingdbx.com, phone +91 99879 41993 (Monday to Friday, 10:00 to 18:00 India time (IST)). See all our details on the contact page.

21. Changes to these terms

We may update these terms as our products change. We will email customers at least 30 days before a change that materially affects them, and show the date of the latest version at the top of this page.